Frequently
Asked Questions
Your Ultimate MintList Car Selling FAQ Guide
HELP CENTER
Frequently Asked Questions
How much does it cost to sell my Car on MintList?
Do I have to sell my car?
You are not obligated to sell your car after the sale ends. You are fully in control at all times.
Who are “the vetted buyers” on MintList?
Our buyers are best in class franchised auto dealers, vehicle exporters, leasing companies with specific end users, and retail brokers who compete against each other for your car.
Will you run a sale on every car that you are offered?
No, we don’t have buyers for some kinds of cars, but we will let you know if your car doesn’t qualify, and why.
What is the process for selling my car?
How much detail do you need about the history, appearance and mechanical condition of my car?
Does the car have to be registered to me or a company I control to sell it?
Can I watch the sale?
Yes you can! We encourage you to watch the sale so you can see exactly how much was bid, and how many buyers fought to win your car.
Do I need to make my car available for viewings?
Will anyone come to my door?
No. No one will come to your door, unless you and the buyer mutually arrange to have your car collected from your home.
Can I bid on my own car?
Can I withdraw my Car before the sale starts?
Yes, you can. Just let us know that you’d like to withdraw your car and we’ll gladly remove it from our platform.
Can I withdraw my car once the sale has started?
No, you can’t. Once the 45 minute sale has started, you must wait for it to end.
How long does the sale take?
We run sales at specified times, once or twice a week, depending on volume. Once a sale starts, it takes 45 minutes to complete.
What happens at the end of the sale?
We will contact you via SMS and email, or you can login to your account and either accept the high bid amount, or decline the offer. It’s up to you!
What if I don’t like the high bid amount?
Can I trade my car in on another one?
How long does it take before I know if my car is sold?
Who pays me for my car?
Can the buyer change the winning bid once I go to get my cheque?
In some cases, yes. If your car is found to have undisclosed damage or is in need of repairs that you did not disclose to us, the bid may be revoked or altered at the buyer’s discretion. In these cases, we will arbitrate any claims with you.
Please contact us at hello@mintlist.com or 1.833.ITS.MINT for assistance.
What happens if the buyer tries to cancel the deal or doesn’t live up to the agreement?
While we make every effort to ensure our buyers honour their bids, MintList provides a Service and is not a seller or buyer, and as such we cannot guarantee the condition of your vehicle, or that what you told us is factual, nor can we guarantee a deal will complete, or the value of any bids made. If you encounter any problems, always contact us immediately either at hello@mintlist.com or at 1.833.ITS.MINT and we will do our best to assist you.
When do I have to drop off my car, or can it be collected from me?
What happens if the buyer is out of town?
